Refund policy

Return Window: Items are eligible for return within 14 days of delivery, provided they meet our return criteria.

Exclusions: We do not accept returns or refunds on bespoke or custom-made products.

Eligibility Criteria: To qualify for a return, items must be:
- In their original condition
- Unworn and undamaged
- Returned with all original packaging and documentation

Sale Items: Items purchased during site-wide sales or marked as final sale are non-returnable. Exceptions apply only to items received damaged or incorrect.

Earrings Policy: For hygiene reasons, earrings cannot be returned for a refund. Exchanges or credit notes may be offered at our discretion.

Damaged or Incorrect Items:
If you receive an item that is damaged or incorrect, please contact us at sales@paragondiamonds.co.uk with your order details and photographs of the product.

We will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.

Return Shipping:
Customers are responsible for the cost of return shipping.

Insurance for returned items is the customer’s responsibility. We strongly recommend using a tracked and insured service to protect against loss or damage in transit.

Refund Processing: Once we receive and inspect your return, refunds will be processed within 5 business days, provided all criteria are met.

Shipping Costs: Original shipping costs are non-refundable and will not be included in any credit notes or refunds.

Additional Policy Notes:
Tarnishing or natural wear over time does not qualify as a fault and is not eligible for return.

Please carefully review your order before checkout, especially when purchasing items during promotions or sales.