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Terms of service

Terms of Service – Paragon Jewellery Ltd

Overview

This website is operated by Paragon Jewellery Ltd (Company No. SC847081), registered at 52 Argyle Arcade, Glasgow, G2 8BH. Throughout the site, the terms “we,” “us,” and “our” refer to Paragon Jewellery Ltd.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including all additional terms, conditions, and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all terms, you may not access the website or use our Services.

We may update these Terms from time to time. Your continued use of the website after changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform enabling us to sell products and Services.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have consent from a parent or guardian to use this site if underage.

You may not use our products for any illegal or unauthorized purpose, nor violate any applicable laws. You must not transmit viruses or destructive code. Breach of these Terms may result in immediate termination of Services.

Section 2 – General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

Content submitted by you may be transferred unencrypted over networks; credit card information is always encrypted. You agree not to duplicate, resell, or exploit any portion of the Service without our express permission.

Headings are for convenience only and do not affect these Terms.

Section 3 – Accuracy and Timeliness of Information

We do not guarantee that information on this site is accurate, complete, or current. Material is for general information and should not be relied upon as the sole basis for decisions. Any reliance is at your own risk.

Section 4 – Modifications to Service and Prices

Prices and availability of products are subject to change without notice. We may modify or discontinue the Service at any time without liability.

Section 5 – Products or Services

Some products may be exclusive to this website and may have limited quantities. Returns and exchanges are governed by our Returns & Refunds Policy.

We aim to display product colors accurately but cannot guarantee exact matches due to monitor differences. We may limit product quantities, restrict sales by region, and discontinue products at any time.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse or cancel orders at our discretion. You agree to provide current, complete, and accurate purchase and account information. Promptly update account details, including email addresses and payment info, to ensure transaction completion.

Section 7 – Optional Tools

We may offer third-party tools “as is” without endorsement or liability. Use is at your own risk, and third-party terms apply.

Section 8 – Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or policies and disclaim all liability related to third-party products or services.

Section 9 – User Comments and Feedback

Any submissions you provide (comments, ideas, suggestions) may be used by us without obligation or compensation. You agree not to submit content that violates third-party rights or contains malware, false information, or offensive material.

Section 10 – Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

We may correct errors or omissions in product descriptions, pricing, promotions, shipping charges, and availability. We are not obliged to update information except as required by law.

Section 12 – Prohibited Uses

You may not use this site for illegal purposes, to infringe intellectual property, transmit malware, spam, or interfere with site security. Violations may result in termination of access.

Section 13 – Disclaimer of Warranties; Limitation of Liability

The Service and products are provided “as is” without warranties. We are not liable for any damages arising from use of the Service or products, including indirect or consequential losses, to the extent permitted by law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Paragon Jewellery Ltd, its affiliates, officers, and employees from any claims or demands arising from your violation of these Terms or applicable laws.

Section 15 – Severability

If any provision of these Terms is deemed unlawful or unenforceable, it will be severed without affecting the remaining provisions.

Section 16 – Termination

We may terminate these Terms at any time for breaches or at our discretion. Termination does not affect obligations incurred prior to termination.

Section 17 – Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and Paragon Jewellery Ltd, superseding prior agreements.

Section 18 – Governing Law

These Terms are governed by the laws of the United Kingdom.

Section 19 – Changes to Terms

We may update these Terms at any time. It is your responsibility to review this page for changes. Continued use of the website constitutes acceptance.

Section 20 – Shipping & Delivery

  • Courier Service: All orders are dispatched via Royal Mail Insured 24-Hour Delivery.

  • Dispatch Time: Typically within 1–2 working days of payment confirmation.

  • Delivery Window: Delivery expected within 24 hours of dispatch.

  • Insurance: All parcels are fully insured.

  • Tracking: Provided upon dispatch.

  • Signature Required: All deliveries require a signature.

  • Delivery Areas: UK mainland; remote areas may take longer.

  • Delays: We are not liable for delays caused by Royal Mail or other factors beyond our control.

  • Incorrect Addresses: Customers are responsible for providing accurate delivery information.

Section 21 – Returns & Refunds

  • Cooling-Off Period: You have 14 days from delivery to cancel your order.

  • Exclusions: Returns are not accepted on bespoke or custom-made products.

  • Eligibility: Items must be unworn, undamaged, and include all original packaging and documentation.

  • Sale Items: Final sale or promotional items are non-returnable, except if received damaged or incorrect.

  • Earrings: For hygiene reasons, earrings cannot be returned for a refund. Exchanges or store credit may be offered.

  • Damaged/Incorrect Items: Contact us at sales@paragondiamond.uk with photos. We will arrange a replacement, exchange, or refund.

  • Return Shipping: Customer is responsible for shipping costs and insurance. Use a tracked service.

  • Refund Processing: Refunds will be issued within 5 business days after we approve the return.

  • Original Shipping Costs: Non-refundable.

  • Additional Notes: Tarnishing or natural wear does not qualify as a fault. Review orders carefully before checkout.

Section 22 – Contact Information

Questions about these Terms should be sent to:
Paragon Jewellery Ltd
Email: sales@paragondiamond.uk
Address: 52 Argyle Arcade, Glasgow, G2 8BH
Company Number: SC847081